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| Product Returns | ||
| If you have a product in need of return please call and speak with a customer service representative as soon as possible. Berlyn Enterprises, LLC and it divisions have a 30-day return policy on most merchandise. Custom printed items and special order items are NOT returnable. Products being returned must be new in original condition. Have your invoice/order number available for reference when speaking with a CS agent. Identify the item number (SKU) and the nature of the return (e.g. don't need, purchased wrong, damaged, wrong color, etc) when speaking with the agent. The agent will take the information and call you back with your RMA number within 24-hours once it is approved. | ||
| All returns require a Return Merchandise Authorization (RMA) number prior to being returned. Any return shipments that are not authorized will be refused and returned to the sender. All returns must be shipped pre-paid by the customer. All returns must be clearly marked on the shipping label with the RMA number. All items being returned need to be properly packaged for shipment as they were shipped to you. Do NOT write on the product box containing the merchandise but on the shipping box or label. | ||
| Damage on the part of the shipping carrier (UPS, FedEx or common carrier) must be reported at the time of delivery to the carrier as they are responsible. Reports of damage should also be called in to Berlyn Enterprises so we can start the process of replacing the merchandise and get any claim information provided to you by the carrier. | ||
| Freight charges are non-refundable. | ||
All returns are subject to a 15% re-stocking fee. |
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| If you have any questions regarding our company policies please call and speak with a customer service agent and they will be happy to assist you. | ||
| Thank you. | ||
| Berlyn Enterprises, LLC | ||
© Copyright 1997-2008
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